We are open all year round, Monday – Friday from 7.30am until 6pm.
FAQ’s
What are your opening times?
When are you closed?
We are closed on Bank Holidays. If there are any extreme circumstances, such as snow that makes it unsafe to get to and from the nursery, we will either close or shorten our opening/closing hours.
Are fees payable all year round?
Yes. This includes bank holidays, illness and family holidays.
Are there a minimum number of sessions I need to book for my child?
We request a minimum of two sessions for your child to attend the nursery. This can be one full day, two morning sessions, two afternoon sessions, or a morning and an afternoon session. The reason for this is to help your child settle in well.
Do you offer discounts if I have more than one child attending the nursery?
Yes, we offer a 10% discount off the oldest child’s fees.
What qualifications do the staff have?
Our staff are trained at Level 3 in Child Care or are working towards their Level 3 qualification. All staff attend child protection and first aid training. Every member of staff is DBS checked before they are left with the children.
What are your staff to child ratios?
- 0-2 years old – 1:3 staff to child ratio
- 2-3 years old – 1:4 staff to child ratio
- 3-5 years old – 1:8 staff to child ratio
What do I need to bring to nursery for my child?
Your child will need a backpack with a couple of changes of clothes in, any comforters they may have, a pot/tube of nappy cream with their name on it so that it can be left at nursery.
How will I know what my child has done at nursery during the day?
Every time you collect your child our staff will give you a full handover of what your child has done that day. The 0-3 year olds have a daily sheet where everything is recorded, such as how much they have eaten, nappy/toilet times and sleep times. This is given with a verbal handover. In the pre-school (3-5 year olds) the staff will verbally hand over to you and inform you about your child’s day, including how they have eaten.
What will my child eat at nursery?
We have a 4 week rolling menu which is put together by our Chefs. A hot dinner is served at lunch time and later on in the afternoon a high tea is served. We also provide snacks in the morning and afternoon. Please see our Meal Times page for further information and our menus.
Are the children taken out on outings?
Yes. We are based in the town centre therefore we are close to many places in the surrounding area. We take the children to the beach, the park, the library, the museum, the pet shop to see the animals, and to the market. When your child starts at nursery we will ask for your consent for outings.
What happens if my child is ill at nursery?
If your child becomes poorly in our care, we will do our best to look after them and call you at the first opportunity to inform you. However if we feel that they are not coping with nursery then we will ask you to come and collect them.
What if my child is on medication?
If your child is on antibiotics then we ask that they do not attend nursery until they have had 48 hours worth administered to them. After the 48 hour period they can come back to nursery and we will continue to administer the doses should they need it during the day.
What will happen if I am late collecting my child?
Session times must be adhered to. However, we do understand that unexpected circumstances may occur, such as a road accident, which may cause you delay in collecting your child. We do appreciate that you call us to let us know that you might be late, and a ‘one off’ is acceptable. Although if this becomes a regular occurrence then you will be charged a late collection fee of £15.00 each time.
What happens if somebody else is collecting my child?
Firstly you will need to inform us that somebody different is collecting your child. We use a password system where you tell us a word and give the the same word to the person who is collecting. That person will need to say who they are collecting and the password at the door once a member of staff has spoken to them through the buzzer entry phone.
"We chose Abracadabra through recommendation and we haven't looked back. The staff are fantastic with helping our children gain confidence and knowledge."
"My daughter never wants to go home from the nursery - that says it all."
"Holly has always had a fun and full morning when I come to collect her. There always seems to have been plenty to keep her entertained and very imaginative activities undertaken. Her little sister is looking forward to joining the nursery next year."
"Like any parent, I was worried about leaving my 9-month-old daughter in nursery for the first time. I needn't have. Abracadabra staff made her so welcome and a year later when I peek through the window at home time, her playful smile is a testament that she has had a lovely day."
"A wonderful warm and friendly environment where children are free to choose what they want to do. Manners are encouraged, new skills learnt and a great stepping stone to first school."
"Zoe has been at Abracadabra since she was 9 months old. She is now 3 years and 8 months old. In this whole time I have not had one complaint about how the nursery is run. I look forward to collecting Zoe everyday and hearing about what she has done. She talks about the carers and other children with such fondness. My little girl is so confident and outgoing and I'm sure Abracadabra has a huge part to play in her personality."
"Zach loves coming to nursery to see all his friends. Since joining he has developed in many areas which we are thrilled with - thank you."
"Our son has been at Abracadabra for 2 months and he is loving it! My return to work has been easy knowing Finn is so happy and settled. Everyone is so friendly and the whole nursery feels so alive and happy."
"Abracadabra has seen our eldest daughter off to school and Ruby our youngest daughter thoroughly enjoys her morning sessions at Abracadabra - thanks to the fantastic team."
"Abracadabra is a fantastic nursery. As an employee of nearly 10 years and with our first born thriving, as a family we couldn't be happier and are looking forward to our future with Abracadabra."
"Milo loves coming into nursery. All the staff care for him and make sure he has a fun day whilst learning. Milo is always happy to go to nursery and we are truly grateful for everything the staff do to make his time safe, fun and educational."
"Abracadabra has helped Max to be a confident, happy boy. They have prepared him superbly for starting school. He has enjoyed attending immensely."
"We would thoroughly recommend Abracadabra. We appreciate the care and support given to our daughter and are so happy that we chose this nursery."
"All 3 of my children have loved Abracadabra. They have felt happy, safe and settled. Thank you for all that you do."
"Alfie is growing up into a very clever little boy, learning new things all the time, many of which come from nursery. Whenever we come to pick him up he is always happily playing, either in the garden or playroom."
"Harry has a great time at nursery. He loves the range of activities on offer and playing with new friends in pre-school. All of the staff are friendly and helpful and we know they take a genuine interest in the children's wellbeing."
"Since joining Abracadabra over 2 years ago, I have found the staff to be very helpful and caring. I have never experienced any problems with the care and learning development with Lillie and would recommend Abracadabra to any other mum looking for a friendly, homely environment for their child."
"I am really happy with Owen's progress at Abracadabra. He loves it there and when I go to pick him up he doesn't want to leave! Since starting there, he has really started to come out of himself and he really enjoys the interaction with the other children and staff. The activities are great and really varied and I really like the fact that the children are taken out on little outings. All in all it's a lovely, friendly nursery with a warm and lively atmosphere."